Frequently Asked Questions

At Mosaic Nature Therapy and Wellness, we are committed to providing compassionate care and empowering you to achieve your wellness goals. Whether you are seeking relief from stress, coping with life transitions, or striving to enhance your overall quality of life, our dedicated team is here to support you every step of the way.

Getting Started

Getting started is simple: reach out by phone, email, or the Schedule form, and we’ll take it from there. You’ll get a link to our client portal to complete your intake forms, we’ll verify your insurance, and then we’ll book your first appointment. Reach out whenever you’re ready and we’ll guide you through each step.

A free phone consultation is a no-cost, 10 to 15 minute call with a therapist before you commit to anything. It’s a chance to talk briefly about what’s bringing you in, ask questions, and get a feel for the therapist’s style. Feeling comfortable with your therapist matters, and this is a low-pressure way to find out if it’s a fit.

You don’t have to figure that out on your own. When you reach out, we’ll ask a few questions about what you’re dealing with and what you’re looking for, then match you with someone who actually fits, not just whoever has an opening. You can also browse our team page to get a feel for people first.

Your first appointment is a 50-minute intake session. Your therapist will ask about what’s bringing you in, your history, and what you want out of therapy, and you’ll have plenty of room to ask your own questions. By the end, you’ll start building a plan together. There’s no pressure to commit to anything before you’re ready.

You’ll need a photo of the front and back of your insurance card plus a valid ID for verification. You’ll also complete your intake forms through the client portal within 48 hours of your first appointment. If anything is unclear, our intake specialist will walk you through it.

Insurance, Fees & Payment

Yes, and we’re in-network with a lot of plans. On the commercial side that includes Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Magellan, and TRICARE. We also accept Illinois Medicaid plans, including Blue Cross Community Health Plans, Meridian, Molina, CountyCare, AmBetter, and IL Medicaid/All Kids. Not sure about your plan? Call or text 773-888-9830, and we’ll check before your first appointment. See our Rates & Insurance page for details.

Yes to both. We offer a sliding-scale fee based on income, and our clinical interns provide lower-cost sessions. Cost shouldn’t be the reason someone doesn’t get support, so if you’re not sure what you can afford, reach out and we’ll figure it out together.

Having insurance doesn’t guarantee full payment, so some clients have a copay, coinsurance, or deductible to meet. Our intake specialist will explain your specific costs during your benefits check, and we always encourage you to confirm your benefits with your plan too.

If your insurance doesn’t cover a session, we’ll talk through your options with our intake specialist before anything unexpected lands on you. We can set up a payment plan or follow up with your insurance company together. If a session ultimately isn’t covered, you are responsible for the cost, but we’ll work with you to make it manageable.

You’ll get an invoice for each session, payable through the client portal, and payment is due once the session is complete. You can also sign up for autopay so it’s one less thing to think about.

Yes. If a bill becomes too much to manage at once, we can set up a payment plan. Just let us know and we’ll work out something that fits your situation.

Our Therapies & Who We Help

We offer individual, couples, and family therapy for kids ages 3 and up, teens, adults, and older adults. Our therapists specialize in anxiety, trauma, depression, burnout, life transitions, parenting support, and substance use, plus specialized care for mandated clients and people stepping down after a psychiatric hospitalization. Most of our work is talk therapy, with nature-based, horticultural, yoga, expressive-arts, and somatic approaches woven in when they fit. See our Services page for the full picture.

Our therapists work with a wide range of concerns, including anxiety, depression, trauma and PTSD, adjustment disorder, childhood emotional neglect, relationship and marital conflict, bullying, racial trauma, bipolar disorder, postpartum depression and anxiety, and social anxiety. That’s not a complete list, so see our Services page for more, or just ask us.

Yes. We have therapists who specialize in children as young as 3, using play therapy, expressive arts, and other developmentally appropriate approaches. We also work with teens and offer parenting support for caregivers, because the most effective work with a kid often happens when the adults around them have support too.

Horticultural therapy brings working with plants and living things into the therapeutic process. That might mean tending our garden space, doing hands-on plant work indoors, or practicing at home between sessions. Something shifts when you slow down, get your hands in the soil, and engage with something alive. Research supports it for anxiety, depression, trauma recovery, and emotional regulation, and it’s one of the things that makes Mosaic different.

Yoga therapy is different from a yoga class. It’s a one-on-one or small-group therapeutic approach that uses breath, movement, and mindfulness to support your mental health goals alongside your regular therapy. It’s especially helpful if you hold stress in your body, struggle to feel grounded, or find that talk therapy alone only gets you so far. Our trained therapists weave it into sessions as part of the work, not as an add-on.

Therapy is a collaborative process where you and a counselor work together to explore what’s troubling you and build practical skills. Sessions run about 50 minutes, in person or via secure telehealth, in a safe and non-judgmental space. Your therapist will help you set goals and use proven approaches to work through what brought you in, so you leave with coping tools you can use in everyday life.

Telehealth, Location & Sessions

Yes. Several of our therapists are virtual-only and others offer both in-person and telehealth, all on a secure, HIPAA-compliant platform. If you’re in Illinois but not near Homewood, or your schedule makes coming in hard, telehealth is a great option.

Our office is in Homewood, IL at 935 175th St, Suite 100, and we see clients in person from across Chicago’s South Suburbs, including Flossmoor, Olympia Fields, Matteson, Richton Park, Park Forest, Country Club Hills, Hazel Crest, Glenwood, Lansing, South Holland, Thornton, Calumet City, Chicago Heights, Tinley Park, Orland Park, Mokena, Frankfort, Crete, and University Park. We also offer telehealth to anyone in Illinois.

Most therapy sessions run 45 to 55 minutes. Your first (intake) session is typically a full 50 minutes so there’s time to cover your history and goals.

Appointments & Policies

To reschedule, reach out to your therapist directly or call the office. The sooner you let us know, the easier it is to find a new time that works.

We offer a one-time late-cancellation waiver, because life happens. After that, a fee applies for late cancellations or no-shows. The full details are in your intake packet, and we’re always happy to answer questions.

If the fit isn’t right, call the office and ask to speak with a supervisor. From there we can reassign you to a new therapist or have the supervisor step in to help work things out. Finding the right fit matters, and it’s completely okay to ask for a change.

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