Clients will receive an invoice for each session. Payment can be made through the invoice on the client portal, or you can sign up for autopay. The payment is due when the session is completed.
We provide a one-time late cancellation waiver. We understand life happens. After that, certain fees will apply for a late cancellation or a no show for an appointment. More details are in your intake packet.
Yes. If for some reason your bill gets too high to manage, a payment plan can be put in place.
If any issues arise, please call the office and ask to speak to a supervisor. From there, the client could be reassigned to a new therapist, or the supervisor could act as a mediator.
A copy of the front and back of your insurance card needs to be submitted for verification purposes. The required intake forms must be completed within 48 hours of your initial appointment.
There are options which can be discussed with the intake specialist. A payment plan can be arranged or following up with the insurance company could also be completed. If the insurance will not cover the session, yes, the client is responsible for covering the cost of the session. Don’t worry, we will work with you.
Insurance is not a guarantee of payment for therapy services. Some clients might have co-insurance, a copay or deductible to meet. This information can be explained while your benefits are being checked by the intake specialist. We always encourage clients to check their own benefits as well. Mosaic Nature Therapy and Wellness checks benefits